华天大酒店以服务作为王牌,上下都立足"服务就是婆婆妈妈"、 "服务到把客人感动"的信念,用心、用情、用力于客户服务,20年终于修成正果,为中国酒店服务业创立了一种范式。服从是企业的一种文化特质,在本书中,作者以服从为主题,系统的总结华天的经营理念和管理经验。 本书是华天几代人用自己的亲身经历和管理实践写成的,是全体员工用自己的辛勤汗水写成的。酒店服务是十分细微的,如同细腻的女作家的散文,如同夜深人静听落花。本书中,作者以服从为主题,系统的总结华天的经营理念和管理经验。
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